At Young Monk, we take pride in offering high-quality products and ensuring customer satisfaction. We understand that sometimes returns and refunds are necessary, and we are committed to making the process as smooth and hassle-free as possible. Please read the following guidelines to familiarize yourself with our return and refund policy.
1. Eligibility for Returns:
You may return any item within 14 days of purchase if it meets the following criteria:
- The item is unworn, unwashed, and in its original condition.
- The item must have all original tags and labels attached.
- The item should be free from any signs of damage, alteration, or misuse.
2. Initiation of Return:
- To initiate a return, please contact us via email at listening@youngmonk.store within 14 days of purchase.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address in case you choose to self-ship.
3. Return Shipping:
- We will arrange for return shipping after request for return is received.
- Alternatively, you may also self-ship the item(s) and we shall be refunding you the shipping fees.
- In case you choose to self-ship, we highly recommend using a trackable shipping service and obtaining a shipping receipt as proof of return. Young Monk will not be responsible for any lost or damaged returned items. Kindly share the shipping receipt along with tracking details at listening@youngmonk.store for receiving the refund.
4. Refund Process:
- Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process.
- Refunds will be processed in the original payment method used during the purchase. For pay on delivery payment method, we will ask you for bank account details/UPI ID/Wallet details for processing the refund.
- Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
- Alternatively, you may request a discount coupon worth the refund amount which can be redeemed on your next purchase. It will be processed sooner than an account refund.
5. Exchanges:
We currently do not offer direct exchanges. However, you can return the unwanted item for a refund and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Please provide relevant details, including photographs, showing the damage or defect.
- We will evaluate the issue and make arrangements for a replacement or refund, including any required return shipping.
8. Final Sale Items:
Items marked as Final Sale or Clearance are non-returnable and non-refundable.
9. Order Cancellation:
- Orders can be cancelled anytime before dispatch by writing a cancellation request with order ID to listening@youngmonk.store.
- Once an order has been shipped, it cannot be cancelled. However, you may return the item(s) according to our Return and Refund Policy.
Please note that this return and refund policy is subject to change at Young Monk's discretion. Kindly visit this page to review the policy periodically.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.
Thank you for choosing Young Monk. We appreciate your trust and look forward to serving you again.
Last updated: [03 July 2024]