At Young Monk, we are committed to providing our customers with a seamless and enjoyable shopping experience, which includes ensuring efficient and reliable shipping services. Please review our shipping policy carefully to understand the details of how we handle shipping and delivery of your orders.
1. Order Processing:
1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. This email will confirm that we have received your order successfully and it is being processed.
1.2 Order Processing Time: Every T-shirt you order is custom printed, on demand, especially for you. It allows us to hold less inventory and to reduce wastage of merchandise due to bulk production. In this manner we are able to run our business in sustainable and eco-friendly manner. We strive to process and ship all orders within 24-48 hours (excluding weekends and public holidays). However, please note that during peak seasons or promotional periods, order processing may take slightly longer.
1.3 Order Modifications: In case you need to modify or cancel your order after it has been placed, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.
2. Shipping Methods and Rates:
2.1 Shipping Carriers: We work with reliable shipping partners to deliver your orders safely, efficiently, and on time. Our primary shipping partner is Shiprocket, but we reserve the right to use alternatives as necessary.
2.2 Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. These rates will be displayed during the checkout process before you finalize your purchase. We may offer free shipping promotions or discounts on specific orders or under certain conditions, which will be communicated on our website or via promotional emails.
2.3 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to track the status and location of your package through the carrier's website or by visiting our order tracking page here.
3. Domestic and International Shipping:
3.1 Domestic Shipping: We offer shipping within India. Please note that shipping times may vary depending on your location within the country and the shipping method chosen during checkout.
3.2 International Shipping: We also provide international shipping to select countries. Shipping times may vary significantly due to customs clearance procedures and the destination country's postal service. Import duties, taxes, and fees may apply, and these charges are the responsibility of the recipient. Please check with your local customs office for more information on potential additional charges.
4. Delivery Timeframes:
4.1 Estimated Delivery Time: The orders will be delivered in 2-7 working days. The estimated delivery time will vary depending on the shipping method, destination, and any unforeseen circumstances. While we strive to provide accurate delivery estimates, we cannot guarantee exact delivery dates due to factors beyond our control.
4.2 Delivery Delays: In rare cases, there may be delays in delivery due to unexpected events such as severe weather conditions, customs issues, or carrier disruptions. We sincerely apologize for any inconvenience caused and assure you that we will work with our shipping partners to minimize such delays.
5. Lost or Damaged Packages:
5.1 Lost Packages: If your package is lost during transit, please contact our customer support team as soon as possible. We will initiate an investigation with the shipping carrier to locate your package or arrange for a replacement or refund as appropriate.
5.2 Damaged Packages: If your package arrives damaged, please contact our customer support team immediately. We may request photos or other supporting evidence to assess the damage. We will work with you to resolve the issue and arrange for a replacement or refund.
6. Returns and Exchanges:
For information regarding our Returns and Exchanges policy, please refer to our dedicated Returns Policy page on our website.
We appreciate your understanding and cooperation in reviewing and adhering to our Shipping Policy. If you have any further questions, please do not hesitate to reach out to our friendly customer support team who will be happy to assist you.
Last updated: [02 July 2024]